How DNC Helped A Multi-Site
Hospitality Business Take
Control Of Its Printing
The Challenge
The customer was experiencing:
- Frequent printer breakdowns
- High and unpredictable printing costs
- Expensive toner
- Slow engineer response
- Problems getting support outside normal office hours
- Staff unable to print when they needed to
- Pressure being placed on head office and IT teams
Their sites didn’t operate a traditional 9–5 working day. Their printer supplier did.
The DNC Solution
We reviewed how the business actually used its printers rather than simply replacing the existing equipment.
We recommended:
Konica Minolta multifunction devices
Combined with:
Proactive remote monitoringAnd:
DNC’s 24/7 support serviceThe system could monitor usage, identify consumable requirements and flag potential problems.
The Difference
The customer gained:
- 24/7 access to support
- Proactive monitoring
- Better control of consumables
- Faster response to issues
- Improved print reliability
- Greater visibility of print usage
- Reduced pressure on IT
- A solution designed around the way their sites actually operated
What The Customer Said
“With the automated technology set up by DNC, we don’t ever have to worry about running out of ink.”
The result wasn’t simply better printers.
It was less hassle for the people running the business.
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